Refund policy

There are two ways to get your money back. Read the one that applies to you.

1. The 60-day guarantee — use the tool first

This is the one most people need.

You cannot tell whether an extraction tool works by looking at it. So put it on the fastener that has been beating you. If it does not do what we said it would, email support@rowvane.com within 60 days of delivery with your order number and tell us what happened.

  • Signs of use are expected, not a disqualifier.
  • You do not need to ship the tool back.
  • We refund to your original payment method.

We ask what the fastener was and what happened — not to argue with you, but because it helps us work out whether it was the wrong size, the wrong scenario, or a genuine problem with the tool. You get the refund either way.

2. Changed your mind — 30 days

If you simply do not want the item:

  • Email us within 30 days of delivery with your order number.
  • Return shipping is at your cost.
  • The item should be complete and in a resaleable condition.
  • We refund the item price once it arrives back with us. Original shipping is not refunded.

Faulty, damaged or wrong item

If your order arrives damaged, faulty, or is not what you ordered, email us within 30 days of delivery with your order number and a photo. We cover the cost of putting it right — replacement or full refund, your choice. You will not be asked to pay return shipping.

Shipping Protection

Shipping Protection ($2.95) is refundable while the order has not yet been dispatched. Once the order has shipped, the cover is in force and the fee is not refundable.

How long refunds take

We issue approved refunds within 5–10 business days to your original payment method. Your bank or card issuer may take a few days longer to show it.

Your statutory rights

Nothing in this policy takes away rights you have under the law. Specifically:

  • United Kingdom. Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have the right to cancel within 14 days of receiving your order, without giving a reason. Our 30-day change-of-mind window is longer and is offered in addition to that right, not instead of it. You also have rights under the Consumer Rights Act 2015 if goods are faulty or not as described.
  • Australia. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
  • United States. This policy does not affect any rights you have under the consumer protection laws of your state.

To cancel under a statutory right, email support@rowvane.com. A clear statement that you are cancelling is enough — you do not need a form.

Contact

Rowvane
584 Glenferrie Road, Hawthorn, VIC 3122, Australia
support@rowvane.com — we reply within one business day.